Return & Refund Policy
If for any reason you are not completely satisfied with an eligible item, we are here to help.
Damaged, Defective, or Incorrect Items
We perform strict quality control inspections before any product is shipped. However, please inspect your order immediately upon receipt. If your item is defective, damaged, or if you received the wrong item, you must contact us within 24 hours of delivery so we can evaluate the issue and make it right.
Standard Return Policy & Condition Requirements
To qualify for a return, items must be postmarked and shipped back to us within 14 calendar days from the date of delivery.
- Return Limit: A maximum of 3 items may be returned per order.
- Strict Condition Rules: Items must be in brand-new condition. They cannot be worn or tried on. They must be in their original packaging, repackaged exactly as received, with all tags attached, and be completely odor-free.
- Wigs & Hair Extensions: Wigs and hair extensions must not be tried on, worn, or altered in any way (this includes cutting or damaging the lace). If an item shows any signs of being worn or modified, it is considered accepted by the buyer, and we will not be able to process a return or issue a refund.
Final Sale Items (Non-Returnable)
The following items are strictly FINAL SALE and are not eligible for return:
- All accessories, makeup, and chemical products
- Bulk order items and special wholesale orders
- Clearance and discontinued items
Note: You can identify these non-returnable items on our site if the product name begins with a hyphen (e.g., "dis-" or "sale-"), if the price ends in ".90", or if there are bracketed letters at the end of the product name (e.g., [S], [D]).
Refund Process & Fees
Once your return is received and inspected at our facility, we will send you an email to notify you of the approval or rejection of your refund.
If approved, please be aware of the following deductions:
- Restocking Fee: All returns are subject to a 20% restocking fee based on the item's purchase price.
- Shipping Deductions: Promotional discounts and original carrier shipping costs will be deducted from your refund. Important: If you are returning items from an order that qualified for Free Shipping or Flat Rate Shipping, the actual carrier cost that Best Beauty originally paid to ship your package will be reversed and deducted from your refund amount.
- Free Promotional Items: Any promotional "free gifts" associated with the returned product must also be sent back. If they are not included in your return, the retail value of those items will be deducted from your refund.
International Returns
If you are located outside the U.S., you are entirely responsible for any taxes, duties, and processing fees incurred as a result of returning a package or refusing package acceptance.
Undeliverable & Refused Packages
Packages that are refused by the customer or deemed undeliverable by the carrier are subject to return shipping costs, which vary based on the courier.
- If your package is returned to us and you choose not to have it re-delivered, your order will be treated as a return.
- The original shipping cost AND the undeliverable return charge billed by the courier will be deducted from your final refund.
