Shipping Policy

Order Processing Times

We pride ourselves on fast shipping, and over 80% of our orders are shipped within 24 business hours.

Daily Cut-Off Time: Orders placed by 3:00 PM EST Monday – Friday will begin processing the same day. Orders placed after 3:00 PM EST on Friday, or over the weekend, will be processed the following Monday.
In-Stock Items: Processed and shipped within 1-7 business days.
Non-In-Stock Items: Some items must be ordered directly from our manufacturers. This process may take 2-10 business days depending on product availability.

Please note: While 98% of orders are processed promptly, slight delays may occur depending on order volume. Standard orders delayed by less than 7 business days will not receive a notification. Expedited orders (Overnight/2nd Day) will be notified via email if there is a delay.

Need it by a specific date? Please leave a note in the comment section at checkout. We will review your request and notify you of the estimated transit time if necessary.

Shipping Methods & Estimated Timelines

Note: All timeframes are estimated by the carrier and are not guaranteed. When calculating delivery days, please exclude the day the order is shipped.

Domestic Shipping (U.S. Mainland)

UPS Ground: 2-6 business days.
USPS Priority Mail: 1-3 business days (Exceptions apply; delivery time is not guaranteed).
UPS 2nd Day Air: Guaranteed on-time delivery by the end of the second business day (No weekend delivery).
UPS Overnight: Next business day delivery by end of day (No weekend delivery).

Non-Mainland & PO Boxes

AK, HI, PR, GU, MP, US Territories: USPS Priority Mail, USPS Parcel Post, UPS Ground, UPS 2nd Day Air.
APO/FPO (Military): USPS Priority Mail, Parcel Post. (Average delivery is 5-15 business days, but can take up to 2 months in rare cases).
US PO BOX: USPS Priority Mail Only.

(Please allow extra time for orders shipped to PO Boxes, Military Addresses, Non-Mainland states, and rural areas).

International & Canada

Canada: UPS Canada Standard or Fedex Priority International.
Other International: Fedex International Priority (2-5 business days) or Fedex International Economy/Saver (3-6 business days).

Promotional Shipping Offers

Note: Promotional shipping (Flat Rate/Free) packages do not qualify for added insurance or signature requirements. To insure your package, you must pay for standard UPS Ground or Priority Mail.

$4.99 Flat Rate Shipping

Requirements: Hair & Wig orders over $30, weighing up to 9 lbs.
Code: Enter code 499 at checkout (must enter valid zip code to estimate shipping first).
Destination: Continental U.S. 48 States only.
Exclusions: Discontinued, clearance, doorbusters, BOGO, flash sales, final sale, and last call items. Cannot be combined with other promos.

$20 APO/FPO Flat Rate Shipping

Requirements: Orders over $20 (under 9 lbs), or orders over $30 (9 lbs and over). No code needed.
Destination: ALL US APO/FPO/DPO Addresses.
Exclusions: Discontinued, clearance, doorbusters, flash sales, final sale, and last call items.

Free Shipping

Requirements: Hair & Wig orders over $59, weighing up to 9 lbs.
Code: Enter code FREESHIP at checkout.
Destination: Continental U.S. 48 States only.
Exclusions: Bulk orders, discontinued/final sale items, doorbusters, flash sales. Cannot be combined with other promos.

Shipping Modifications & Fees

Carrier Changes: We reserve the right to change your selected shipping method (between UPS and USPS) to the most efficient option based on your delivery address and order contents.
Heavy Packages: Our system calculates USPS rates up to 70 lbs. If your order exceeds this, or if an international Priority order exceeds 50 lbs, we will recalculate the shipping rate and contact you for confirmation before shipping.
Address Correction Fee: If an incorrect address is provided, UPS charges a redirection fee. We will pass this carrier charge onto you, plus a $0.60 processing fee. (Address changes may not be possible for SmartPost packages).

International Taxes, Duties & Customs

Customers outside the U.S. are responsible for researching their country's restrictions and prohibitions on specific items/ingredients. You are solely liable for any taxes, customs duties, VAT, or brokerage fees applied to your purchase. These charges are at the discretion of the destination country. Please contact your local customs office or carrier website for estimates.

Undeliverable & Refused Packages

Any order returned to our facility without prior authorization (including refused packages, incorrect addresses, or unavailability after 3 delivery attempts) will be treated as a canceled return. You will be held responsible for all incurred fees, including original shipping, return shipping, taxes, duties, carrier processing fees, and restocking fees. Packages refused or deemed undeliverable will not be refunded or reshipped until the parcel is physically returned to our facility or officially deemed "Lost" by the carrier.

Lost, Stolen, & Delayed Packages

Please double-check your shipping address before submitting your order and upon receiving your confirmation email. Best Beauty is not responsible for lost or stolen packages due to an incorrectly entered address, nor are we liable for packages after they have been marked as "Delivered" by the carrier.

Signature Required: To protect your package, you must select standard paid shipping (Priority Mail or UPS Ground) and email us immediately to add "Signature Required" for an additional fee.
Filing a Claim: If you do not receive your order within 14 business days of shipment, please email us. We can open an investigation with the carrier (investigations typically take 8-10 business days).
Claim Time Limits: You must contact us within 30 days of the shipment date. We cannot open carrier claims after 30 days, and we reserve the right to refuse a reshipment if a claim is denied.
Approved Claims: If a claim is approved by the carrier, Best Beauty will issue a replacement shipment or a store gift card. No cash refunds will be processed.
Delays: Shipping timelines are not guaranteed. Best Beauty will not reimburse shipping costs or compensate for orders that arrive later than expected due to carrier errors, weather, or out-of-stock cancellations.

Contact Us

If you have any questions regarding your order's shipment, please contact us:

Best Beauty
1920 Auburn Ave
Columbus, GA 31906
Phone: +1 (706) 569-7200
Email: support@bestbeauty.com